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Collecting
Information About You
Using & Disclosing Personal Information
Our Web Site Privacy Practices
Data Quality
Data Security
Openness
Access & Correction
Identifiers
Anonymity
Sensitive Information
Our Privacy Policy
Further Information
Collecting
Information About You
We do
not collect personally identifiable information from individuals unless
they provide it to us voluntarily and knowingly. When you place an order,
or register as a member, you will be asked to provide only the information
necessary to enable us to fill your order, to arrange delivery to you, to
effect payment for the order or to keep you appraised.
We do
not require you to register or provide information to us in order to view
our web site.
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Using
& Disclosing Personal Information
When you
make a purchase of goods or services, we will use the information that you
supply for purposes relating to providing the goods or service you
request. For example, we need your delivery details in order for our
couriers to deliver your order; similarly, we need your credit card
details if you elect that method of payment and, for a competition, we
need your contact details so that we can contact you if you win.
We may
also use your information in order to keep you informed of developments
with our product range or other services and to let you know of special
offers and promotions. If you are receiving promotional information from
us and you do not wish to receive it any longer, please let us know –
either by phoning, faxing or e-mailing our Customer Service department.
Like
many businesses, we use a range of service providers to help us maximise
the quality and efficiency of our service and our business operations.
This means that individuals and organisations outside of Estelle Pty Ltd,
such as couriers, banks, credit card providers etc., will sometimes have
access to some of the personal information that we hold and may use it on
our behalf. We require our service providers to adhere to strict privacy
guidelines and not to keep this information or use it for any unauthorised
purposes.
Except
as outlined above, we will not use or disclose information about you
without your consent, unless:
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required by law;
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to implement our terms and conditions;
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to protect the rights, property or personal safety of another
person or Estelle Pty Ltd; or
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the assets and operations of the business are transferred to
another party as a going concern.
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Our
Web Site Privacy Practices
In
common with most other web sites, we use cookie technology to provide
information and services to web site visitors. A cookie is a small text
file that a web site transfers to your computer’s hard disk for record
keeping purposes and is a necessary part of facilitating online
transactions.
We use
"session" cookies for the duration of your visit only. These
cookies are necessary to enable you to place an order or to change your
details online. At the end of your visit, the session cookie is removed
and cannot be used to track your movements between sessions.
For
statistical purposes we collect general information about web site
activity. The information does not identify an individual but it does
provide data that we can use to analyse and improve our web site.
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Data
Quality
We
endeavour to ensure that the information we have concerning you is kept as
accurate as possible.
You may,
at any time, request a copy of your personal details held by Estelle Pty
Ltd, by phoning, faxing or emailing our Customer Service department..
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Data
Security
We take
measures to ensure, to the extent reasonably possible, that your personal
information is protected from unauthorised access, loss, misuse,
alteration or disclosure.
All
personal information held in an electronic form is protected behind
corporate hardware and software firewalls and is accessible only by
authorised company personnel. We also have measures in place to destroy or
permanently de-identify personal information when it is no longer
required.
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Openness
A copy
of this Privacy Policy is available on request to our Customer Service
department and on our web site at http://www.estelle.com.au
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Access
& Correction
We will
provide you with access to any of your personal information we hold.
You may,
at any time, request a copy of your personal details held by Estelle Pty
Ltd, by phoning, faxing or emailing our Customer Service department. Of
course, before we provide you with access to your personal information we
will require proof of identity. Additionally, those clients with a
Membership number may view and change their personal details on our web
site. For most requests, your information will be provided free of charge,
however, we reserve the right to charge a reasonable fee if your request
imposes significant costs on us in terms of staff time or other resources.
We will notify you in advance if we need to charge a fee for responding to
a request for access to personal information.
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Identifiers
Estelle
Pty Ltd establishes close relationships with its clients. In order to
facilitate that continuing relationship, registered clients are allocated
membership number. This helps to make ordering more efficient and allows
us to discount and reward loyal customers. An example of the use of the
membership number is so that when you order from our web site, your order
may be pre filled with your personal details.
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Anonymity
We
respect your right to preserve your anonymity. Generally, you have no
obligation to provide any personal information requested by us. However,
if you choose to withhold requested information, we may not be able to
provide you with the goods and services that depend on the collection of
that information.
We have
in place a procedure for anonymous cash sales over the counter and we do
not require you to register or provide information to us in order to view
our web site.
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Sensitive
Information
We do
not generally collect sensitive categories of personally identifiable
information unless you provide it to us voluntarily and knowingly.
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Our
Privacy Policy
Our
commitment to being a leading provider of Frameless Hardware, Fittings and
accessories to help maximise your productivity and bottom line means that
our business will continue to evolve as we respond to customer needs.
Because of this, from time to time, our policies will be reviewed and may
be revised. Estelle Pty Ltd reserves the right to change its Privacy
Policy at any time and notify you by posting an updated version of the
policy on our web site.
Obtaining
Further Information On Privacy
For more
information about privacy in general you can refer to the Federal Privacy
Commissioner's website http://www.privacy.gov.au
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