TERMS & CONDITIONS
This website and all electronic content including images, photographs and text are the property of Estelle Pty Ltd,
Address: 2/10 Eddie Road, Minchinbury NSW 2770
ABN: 49 101 114 229
Content on the website might vary from time to time in stock availability, price and quoted freight costs. Estelle Pty Ltd similarly reserves the right to remove, adjust and amend the website from time to time which may affect prices or availability. Estelle Pty Ltd disclaims any liability for loss directly or indirectly arising from your use or reliance upon the website and content. Estelle Pty Ltd does not guarantee access to the website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the website or any data on such computer.
LIMITATION OF LIABILITY
Estelle Pty Ltd as permitted by law excludes all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website.
Where the law implies a warranty to these website terms and conditions which may not lawfully be excluded Estelle Pty Ltd liability for breach of such a warranty shall be limited at its option, to one or more of the following:
- Replacement of goods or the supply of equivalent goods
- Repair of the goods
- Payment of the cost of replacing the goods or acquiring equivalent goods
- Payment of the cost of having the goods repaired
ADDITIONAL ORDER COSTS
Estelle Pty Ltd reserves the right to change prices post your order being placed. In this event Estelle Pty Ltd will contact the user to resolve the issue. In the event reconciliation cannot be reached and in all cases Estelle Pty Ltd reserves the right to refuse the sale and refund the monies involved.
Estelle Pty Ltd makes every effort to ensure that their products meet the highest quality and durability standards in materials and workmanship. Estelle guarantees to the original purchaser of this item, for the duration of the life of the product, to be free from defects in materials and workmanship. If the product is found to be defective during the life of its original owner, Estelle Pty Ltd will replace the product free of charge. The purchaser to furnish shipping, handling and installation charges as described below. This guarantee does not apply to damages caused by misuse, negligence, cleaning agents, chemicals or accidental, repairs or alterations. We shall in no event be liable for death, injuries to persons or property, or for the incidental, contingent, special or consequential damages arising from the use of these products. Faulty products must be returned to Estelle Pty Ltd, postage prepaid with proof of purchase. If the product is found undamaged, without defect and is malfunctioning due to improper maintenance (cleaning), the item will be returned to the purchaser. Estelle reserves the right to refurbish or repair the warranty item and return that item to the purchaser.
Warranty Claim Policy and Procedures
An invoice will be raised for all replacement products that are dispatched prior to receiving the proposed faulty item. A credit will only be raised when; The item is returned and received by Estelle Pty Ltd. Proof of purchase is provided; IE your order number or Estelle invoice number, this must also include:
- Address and location (I.E. Main or Ensuite) of the item
- A full description of the product fault
NOTE: It will be determined by Estelle Pty Ltd if the item is in fact faulty
A credit will NOT be raised when; The item is not received by Estelle within 14 working days of the date the replacement item was dispatched. No proof of purchase is provided; IE your order number or Estelle invoice number. The item has previously been replaced under warranty by Estelle Pty Ltd. No description of the product fault is provided. It is determined NOT to be a product fault. It is determined that the fault is due to damages caused by misuse, negligence, cleaning agents, chemicals or accidental, repairs or alterations. In the event that it is determined that the item has malfunctioned through no fault of Estelle Pty Ltd, the item will be refurbished to the best of our ability and returned. Any invoice’s raised for replacement products that where dispatched prior to receiving the faulty item will stand and payment for such goods will be subject to the terms and conditions stated on the that invoice.
OTHER THINGS YOU SHOULD KNOW
Installation of Estelle products should be made by a qualified installer.
Technical advice found on this site is a guide only and assumes checking by a qualified installer.
Glass details are a guide only and should be checked by a qualified installer.
Please note, whilst all care is taken to provide accurate information no responsibility is taken for the outcome of that information.
Any complaints with regards to your purchase must be made to firstname.lastname@example.org within one (1) week of delivery of the goods.
Your personal information is recorded on the website, such as your name, address, e-mail address, mailing address, special delivery instructions and phone number. This information is used to process your order and support to you in future contact and notifications. You consent to this contact and information being recorded.
Your credit card details are recorded on the website only for the express purpose of completing the transaction and subsequent price adjustments as detailed earlier. Additionally, your credit card details are passed onto an encrypted secure gateway through a third party banking site. The credit policy of this site can be obtained upon request by making a request to email@example.com
Estelle does not sell or share your details with other organisations except to expressly complete the order placed.
The laws of New South Wales govern these terms and conditions. In the event that a dispute arises from these website terms and conditions, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
INTERFERENCE WITH THE WEBSITE
You must not attempt to change, add to, remove, deface, copy photographs, diagrams or information, hack or otherwise interfere with the website or any material or content on the website.