You can view items through our online catalogue, Instagram page as well as our online store.

View prices for all products here: www.estelle.com.au 

Yes.

If you are in a unit, office building or have an unusual street address, please provide additional delivery instructions as this will help the delivery driver locate the destination.

However, when we use Australia Post, we are unable to request parcels to be left on the premises. Australia Post’s standard process is to re-direct the parcel to your local post office and leave a collection card in your mailbox if no one was present to collect the delivery.

We do not keep credit card information on file whatsoever and any information that is sent to us over email will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the machine facility. Please see our privacy policy for more information here: https://estelle.com.au/policies/privacy-policy.

We accept Credit Card (Visa & MasterCard), PayPal, shopPay, GPay.

For security reasons, please do not email your credit card details to us. We do not keep credit card information on file whatsoever and any information that is sent to us will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the merchant facility.

Please see our privacy policy for more information here: https://estelle.com.au/policies/privacy-policy

Orders which are dispatched from our Australian warehouse will be sent with either Australia Post, Go-Logistics, TNT, e-Go Logistics or other, however the parcel may be passed on from one of these providers to your locally operated or government-operated postal service.

Yes – However some areas of Australia are not covered in the Express Post network. To view the estimated delivery time for express post to your location, please visit the Australia Post website link below and enter the postcode 2770 as the ‘From’ field as well as your postcode in the ‘To’ field.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Yes, you should receive an email from Estelle when your order is dispatched. The email is sent to the registered email address on your order.

Alternatively, you can contact our customer service team at sales@estelle.com.au and quote your order number. We aim to respond within 4 business hours via email.

Express can take 1 – 3 days and Regular generally takes between 3 – 5 business days, however we cannot guarantee delivery times as the freight providers are ultimately responsible.

The order must be placed before 12PM EST to receive an express order within 1-3 business days.

Your tracking number will allow you to view the order’s delivery status on the Freight providers website.

If a product is on back-order, your order will be dispatched when all items are in stock by default.

If your order has some items on back-order and some items in stock, and you require immediately delivery of the items that are in-stock please contact us at sales@estelle.com.au.

If you would like to know when an item is expected to be re-stocked, you can email sales@estelle.com.au. and a representative will respond. We aim to respond within 4 business hours via email.

On orders that combine items longer than 1000mm our
warehouse can send orders in more than one delivery – especially if you have items on back-order. All items which are in stock will be dispatched first, and each time an item becomes available again, there will be another delivery. This process will repeat until your order has been fulfilled completely.

If you would like an update on your order delivery, your tracking numbers, or any other information, please either email us at sales@estelle.com.au or call (02) 9834-4125 during business hours.

Please email sales@estelle.com.au

The item I want is on back-order. How long will I have to wait?

Generally, items that are on back-order have recently sold out. Estelle manufactures stock monthly, so it’s common for items to have anywhere between two to four months delay, however, our customer service team can provide you with an approximate date
by emailing sales@estelle.com.au.

Shipping rates are calculated during checkout and are based on your location and the total weight of your order.

We hope you are completely satisfied with your order, however, should you wish to return or exchange any items, you will need to contact customer service via email sales@estelle.com.au or phone (02) 9834 4125 for assistance.

Please see our return policy for more information here:

IMPORTANT NOTE:

Item(s) being returned must be received by our warehouse in brand new, unused condition and in original packaging with all parts and pieces. The item(s) must also be protected with sufficient packing materials to avoid transit damage. Returned items showing signs of damage or wear and tear will not be eligible for a credit or refund.

Please see our return policy for more information here:

We hope you are completely satisfied with your order, however, if an item is missing or damaged, you will need to contact customer service via email sales@estelle.com.au or phone (02) 9834 4125 for assistance.

Each item’s warranty information can be found in the product description field under the “warranty” tab.

Our warranty terms and conditions can be found here: https://estelle.com.au/pages/terms-and-conditions

Please contact our sales desk at sales@estelle.com.au.

Like most things, tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the finish on your products can last for a lifetime and look as good as the first day you purchased it.

Note: Matte Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counterpart. Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products. This is why Estelle's range of premium tapware has been designed, engineered, and manufactured using a fortified electroplated finish. Our dedication to providing industry leading,
high-quality products gives you the confidence our tapware will withstand the rigours of everyday use.

Care instructions:

Do not use any chemicals or rough surface materials such as scourers. Use a soft / microfiber cloth with warm soapy water to clean your products. More detailed information on cleaning and maintaining your tapware can be found on our Product Care page.

Do not use any chemicals or rough surface materials such as scourers or adhesive tape. 

A soft cloth with warm soapy water will keep the finish in good condition and will ensure your warranty is maintained.

For detailed instructions please view our Product Care page.

Frameless glass shower systems are modern and sleek shower enclosures that do not require metal framing to hold the glass panels in place. Instead, they use thicker tempered glass that is sturdy enough to support itself without the need for additional support from metal frames. The result is a shower system that looks seamless and allows for unobstructed views of the tile or stone inside the shower.

There are several advantages to using a frameless glass shower system, including:

1. Aesthetics: The absence of frames and hardware in a frameless glass shower system provides a clean, modern, and open look to your bathroom. The seamless glass panels also allow for an unobstructed view of your tile work or shower wall.
2. Low maintenance: Because there are no metal frames to collect water or soap scum, frameless glass shower systems are easy to clean and maintain. A quick wipe down with a squeegee or soft cloth after each use is typically all that is needed to keep the glass looking crystal clear.
3. Durability: Frameless glass shower systems use thicker tempered glass that is less likely to break or crack compared to traditional framed shower doors. Additionally, tempered glass is designed to break into small pieces rather than large, sharp shards, making it a safer option for your bathroom.
4. Customization: Frameless glass shower systems can be custom made to fit any size or shape of your shower space, providing you with endless design possibilities.
5. Value: Installing a frameless glass shower system can increase the value of your home and provide a high-end, luxurious feel to your bathroom.

Measuring for a frameless glass shower system is an important step to ensure a proper fit and installation. Here are the steps to follow:

1. Determine the location and size of your shower: Decide where you want your shower to be located and measure the width, height, and depth of the space to determine the size of the glass panels you will need.
2. Consider the type of shower door: Decide what type of shower door you want, such as a sliding, hinged, or pivoting door, and measure the opening width to ensure the door will fit properly.
3. Measure the width of the walls: Measure the width of the walls where the glass panels will be installed. Be sure to take into account any irregularities or uneven surfaces that may require customization.
4. Measure the height of the walls: Measure the height of the walls from the top of the shower pan or threshold to the ceiling. Be sure to take into account any slopes or angles in the ceiling.
5. Account for any obstructions: Measure and note any obstructions that may affect the installation of the glass panels, such as light fixtures, shelves, or built-in benches.
6. Consider the hardware: If you plan to install hardware, such as towel bars or handles, be sure to measure and note their locations on the glass panels.

It is recommended that you consult with us to ensure accurate measurements and proper installation of your frameless glass shower system.

Yes, a frameless glass shower system can be installed in a small bathroom. In fact, frameless glass shower systems are a popular choice for small bathrooms because they can create the illusion of more space and provide an open, airy feel to the room. With their sleek and minimalist design, frameless glass shower systems can blend seamlessly into any bathroom, regardless of its size.

Yes, frameless glass shower systems are generally easy to clean, which is one of their main advantages over traditional framed shower doors. Because frameless glass shower systems do not have metal frames, they are less likely to accumulate soap scum and dirt, making them easier to clean and maintain.

Tempered glass is typically used for frameless glass shower systems. Tempered glass is a type of safety glass that is specially treated to increase its strength and resistance to impact. This makes it an ideal choice for use in shower enclosures where safety is a concern.

The cost of a frameless glass shower system can vary widely depending on factors such as the size and complexity of the installation, the type of glass and hardware used, and the region where you live. A basic installation can cost between $800 and $1,500, while custom installations can cost $2,500 to $5,000 or more. Material costs, such as glass panels and hardware, can also impact the overall cost.

Yes, a frameless glass shower system can be customised to fit your preferences and needs. You can customise the glass type, glass thickness, hardware finishes, door style, and size and shape of the enclosure. Consult with us today to explore the various options available to you.

The time it takes to install a frameless glass shower system depends on the size and complexity of the installation, and can range from 1-2 days for a basic installation to 2-4 days or longer for a more complex one. Factors such as pre-installation work, custom installations, enclosure size, and additional features can impact the installation time.

Yes, it's possible to add a frameless glass shower system to an existing bathroom. However, the feasibility of the installation will depend on the current layout and structure of your bathroom. It's important to consult with a professional contractor to determine the best options for your specific situation. They can help assess the space, offer design options, and provide recommendations for any necessary modifications or structural changes.

We strongly suggest that a licensed tradesman installs all plumbing items, shower screen and bathroom fittings. If an item is installed by a non-licensed person, your product warranty and possibly home & contents insurance may be void. If there are any damages caused during installation, a licensed trades person is responsible to pay for those damages

Yes, Estelle products meet and exceed Australian standards and carry the WaterMark imprint as well as any WELS rating certificate where applicable.

More information on the WELS scheme can be found here. 

Estelle products are designed for water usage efficiency and conservation.

As Australia is the driest inhabited continent on earth, it’s our responsibility to ensure our water supply isn’t wasted for future generations and lead the way for water conservation by setting an example for other countries by showing that water conservation doesn’t need to come at the cost of functionality.

As earth’s population grows, we, as a species, are on the brink of a water crisis. While 70% of the earth is covered in water, around 1% is drinkable and with such a limited supply of the most valuable resource on the planet, it is up to everyone to utilise water efficiency methods.

At Estelle, we are committed to protecting the earth’s precious supply of water and are conscious that ensure everything we do; from business operations and manufacturing, reflects our water conservation ethos. Our products are certified under the Water Efficiency Labelling and Standards (WELS) scheme, which is designed to help consumers make educated decisions based on water consumption and efficiency.

As plumbing items in Australia are required to have the flow regulated for water conservation under the government’s WELS scheme, we are unable to modify water pressure for customers, however plumbers or trades persons may be able to assist with altering the designated water flow rates during installation; especially when you require a basin mixer to be used in a bathtub, as these areas allow an increased water flow rate.

Please consult with your trade professional if you need any additional assistance.

No, all Estelle 2-in-1 showers have an inbuilt diverter, so you will only need to use a single mixer to control the shower

Estelle products meet and exceed Australian standards and carry the WaterMark imprint as well as any WELS rating certificate where applicable.

It is a requirement of the Water Efficiency Labelling and Standards Act 2005 that Tapware and Showers are supplied with their WELS efficiency information.

More information on the WELS scheme can be found here.

No, all Estelle tapware products require Mains pressure and are not suitable for gravity-fed water systems, low pressure systems under 100kPa or high-water pressure systems exceeding 500 kPa.

Hard water is water that contains a high amount of mineral deposits. Although it’s not a health risk to drink hard water, it can leave residue and buildup of limescale in your sink and tapware.

To ensure product longevity, it is recommended to install an inline water condition filter as well as conduct regular cleaning with a soft cloth and warm soapy water. This may assist in limiting the minerals associated with hard water, which may lower the risk of limescale build up on the tapware.

Tapware finishes (including Matte Black) can deteriorate when in conditions of hard water usage when filters are not present. For more information, please refer to our terms and conditions.

Seek assistance from licensed plumber or trades person as there are a number of options your plumber can implement to correct high water pressure. Estelle mixer taps and other products should stay within the pressure range of 100 kPa to 500 kPa (or 1 – 10 Bar).

Electroplating is a process that uses electric current to dissolve metal to form a metal coating.

Electroplating is harder wearing than powder coating, which is why Estelle uses the Electroplating process for all products.

Although Electroplating is more durable than powder coating, it is not scratch proof and care should be taken when cleaning and handling the products – just like other tapware such as Chrome.

This issue usually occurs due to a build-up of debris inside the shower head/filter, due to the pipes not being flushed prior to installation or a build up over time. It is recommended to have your lines flushed and to regularly check the filter that can be found inside the thread where the shower head joins the arm.

WaterMark™ is a product quality certification mark provided by independent certifying authorities in Australia and New Zealand. It confirms the product complies with the Plumbing Code of Australia & New Zealand and the relevant Standards, which relate to product quality, including health and safety, and warrant that it is fit for purpose.

WaterMark™ certification is mandatory for products to be legally installed in accordance with state and territory plumbing regulations. Products required to be certified are listed in the Plumbing Code and AS3500.000.

WaterMark certification is your guarantee that you are purchasing a high-quality product, suitable for Australian and New Zealand conditions, which can be legally installed in your home.

The process to gain certification involves a detailed audit of the tapware factory. An applicant must demonstrate adherence to a strict quality control program for the supply of materials and the manufacturing process. The products themselves are also subjected to chemical analysis, strength testing and endurance testing (where, for example, the tap valves are opened and shut 50,000 times).

It is only after passing all of these audits that WaterMark certification is granted.

Like most things, tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the finish on your products can last for a lifetime and look as good as the first day you purchased it.

Note: Matte Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counterpart. Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products. This is why Estelle's range of premium tapware has been designed, engineered, and manufactured using a fortified electroplated finish. Our dedication to providing industry leading,
high-quality products gives you the confidence our tapware will withstand the rigours of everyday use.

Care instructions:

Do not use any chemicals or rough surface materials such as scourers. Use a soft / microfiber cloth with warm soapy water to clean your products. More detailed information on cleaning and maintaining your tapware can be found on our Product Care page.